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Shipping & Returns

Shipping

All of our products are shipped to you from the US via a secure, tracked shipping method.

Free shipping on orders of $50 or more. No code necessary. Free shipping will be applied at checkout and does not include duties. 

 

Gisou ships to the following countries:


Country

Shipping cost

Delivery time

Standard Shipping on Orders of $50 or more FREE 2-5 business days

United States (incl. Hawaii, Puerto Rico)

$6.50

2-5 business days

Canada

$8.95

2-5 business days


Gisou only ships on business days (Monday to Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed the following business day.

In case your Gisou package arrives damaged as a result of shipment, please save the shipping box, the Gisou products and its outer white cardboard packaging, and email us as soon as possible at info@gisou.com to notify us of the damage.

 

Customs

Sales tax, customs fees, tariffs or duties are not included in pricing.

Orders shipped to Canada could be charged with customs fees. You may receive a separate invoice from FedEx for these customs costs. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package. Please also note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.

The extent of the customs rates depend on the state of residence: Click here for more info

How taxes and duties are being calculated when shipping with Fedex can be found on this website: Click here for more info

To avoid the separate invoice (Advancement Fee) from FedEx, the customer can contact Fedex as soon as they get the tracking number and organize to pay the duties prior to receiving the order. This will stop FedEx from paying the duties and taxes from the order owed to the Canada Border Services Agency, which will result in an additional fee (Advancement Fee) for the customer.

 

Returns

We hope that you love your Gisou product(s) as much as we do. However, if for any reason you wish to return any or all products within your order, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met.

Please note that products must be returned unused, undamaged and in its original white cardboard outer packaging, which must remain sealed and unopened. 

Make sure you choose an appropriate cardboard shipping box for your return to prevent the content(s) from being damaged while in transit. 

Please arrange a return shipment using a carrier of your choice. We apologize - you must bear the return shipping costs, which are nonrefundable. 

Return Conditions

Before returning your product(s), please email us at info@gisou.com within fourteen (14) days after delivery to inform us which products you would like to return. In this email, please include the following information: order number, product(s) you would like to return, name, phone number, email address and delivery address. Our team will assist you through the process.

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