**Please note that for this role you have to be based in the US and be willing to work from remotely to complement our EU team.    ABOUT US Gisou is born out of a passion for bees, haircare and natural beauty. Based on a six-generation beekeeping heritage, each Gisou product is inspired by and made with the finest, sustainably sourced ingredients from our very own Mirsalehi Bee Garden. With this method, our founder Negin and her father continue the family tradition of beekeeping. Our hair care and complexion products harness the transformative benefits of Mirsalehi Honey and rich botanical sources, selected to enhance one’s natural beauty. We are committed to a bee-friendly & sustainable method of production that puts the Mirsalehi Honey Bees first, not only for the sake of the bees, but the greater ecosystem as well. In the upcoming years, we intend to continue to develop high-quality honey infused beauty products as we develop a globally renowned label and raise awareness about the importance of a healthy bee population. We have been experiencing double digital growth YoY and have established ourselves as a leading hair care line across our global retailers such as Sephora, Selfridges, Mecca, and Harrods. We are currently available in over 40 countries and are on an explosive journey of growth as we launch in new markets, open additional channels and focus on building our team internationally. Our team is the heart of our business, without an incredible team we would not be where we are today and where we dream to go tomorrow. Being a part of Gisou is for those who are passionate, ambitious, hard working, agile and approachable. Join us on this epic journey! ABOUT THE ROLE This role will be responsible for collaborating and executing NA retailer sales & marketing activities for both brick & mortar and eCommerce. This includes owning retailer assortments, visual merchandising planning and execution, PDP asset development, promotions, retailer animations & co-op, field support and retailer sales analysis. The role will liaise closely with external and internal stakeholders such as retailor merchant partners, visual merchandising partners and production vendors, creative, brand marketing, communications, digital/paid marketing, OPS, planning, and HQ teams.  Help drive strategy across each channel of distribution, understanding the nuances in consumer behavior for each retailer and working closely with the sales/brand marketing team to execute 360-degree launch and campaign support Maniacal focus on driving all aspects of the core business, focused on hero sku strategy Owner of all Go To Market timelines, including NPD and any retailer projects – responsible for all calendar management Execute quarterly VM updates from planning to execution, ensuring all standards are upheld and achieve best in class presentation Manage and maintain assortment documents including sku creation, maintenance and tracking of deliverables for VM updates Kickoff and manage any special retailer projects across the region such as in store animated space (animations/towers), popup events, visual merchandising projects (FOS, BOTF), etc. Oversee retailer.com updates and collaborate on brief needs for best-in-class PDP assets (including copy) and deliver to the retailer on time Manage Retailer Dropbox to ensure all assets are up to date Collaborate with VP of Sales and education team on field team calendars, cotent/tool development, gratis planning, store event needs, and corporate event activations Partner with VP of Sales on disseminating brand strategy, results and seasonal plans to the field sales & education teams Conduct weekly and monthly reporting & recaps that are shared with cross functional teams and must be highly accurate, in addition to ad hoc reports/analysis for NA sales team Liaise with the planning team to determine proper product forecasts, inventory, and timelines to ensure successful launches and support for core business Complete competitive and pricing analysis for new product launches and recommend RRP’s with rationale Recommend and manage set assortments, internal pitching, retailer alignment, and value/margin analysis (value sets, holiday items) Manage retail sampling execution including pitching, budgeting, PO management, forecasting, and SFK kit opportunities Partner with VP of Sales and brand marketing on retailer meetings, including scheduling, agendas, recaps, gratis, food/beverage, and set up/clean up Own NPF set up for launches, working cross functionally to get all necessary information on time Oversee comp collection and organization: ordering comps, organizing comps, and owning them when requested for retailers/partners Manage monthly NA Sales Team invoicing & tracking Manage day to day relationship with SuperOrdinary (Amazon) including PDP updates (A+ Content & Brand Storefront), managing assortments, recaps, marketing tracking, meetings, product launches, and reseller enforcement   WE ARE LOOKING FOR: Bachelor’s Degree / level thinking Around 8+ years of account management or sales experience within the beauty industry in corporate and start-up. Highly detailed with strong organisational and analytical skills Track record and networks with NA beauty retailers Agility in a fast-paced environment Exceptional command of the English language both oral & written The ability to think big picture, but also drill down to the details, planning, facilitation, problem analysis/solving, decision making, solution-oriented Experienced with work-flow structuring, monitoring, quickly developing category & product expertise Leadership qualities like motivating and influencing others A natural relationship builder with the ability to work well with a strong network of peers and partners. Ability to work well under pressure and tight deadlines Strong Team Spirit Proficient computer knowledge: Microsoft Office, Word, Excel, PowerPoint, Outlook, etc. Travel will be required US based   WHAT WE OFFER The opportunity to be part of an ambitious, fun and dynamic team, with a pleasant informal and international working atmosphere and regular team activities and drinks. Our team's wellbeing is super important to us, therefore we offer mental health support via OpenUp to all our employees. Gisou is a fast growing and disruptive beauty company that offers huge opportunities for personal development and growth.   INTERESTED? We cant wait to hear from you.

**Please note that for this role you have to be based in the US and be willing to work from remotely to complement our EU team.  ABOUT US Gisou is born out of a passion for bees, haircare and natural beauty. Based on a six-generation beekeeping heritage, each Gisou product is inspired by and made with the finest, sustainably sourced ingredients from our very own Mirsalehi Bee Garden. With this method, our founder Negin and her father continue the family tradition of beekeeping. Our hair care and complexion products harness the transformative benefits of Mirsalehi Honey and rich botanical sources, selected to enhance one’s natural beauty. We are committed to a sustainable and cruelty-free production method that puts the Mirsalehi Honey Bees first, not only for the sake of the bees, but the greater ecosystem as well. In the upcoming years, we intend to continue to develop high-quality honey infused beauty products as we develop a globally renowned label and raise awareness about the importance of a healthy bee population. We have been experiencing double digital growth YoY and have established ourselves as a leading hair care line across our global retailers such as Sephora, Selfridges, Mecca, and Harrods. We are currently available in over 40 countries and are on an explosive journey of growth as we launch in new markets, open additional channels and focus on building our team internationally. Our team is the heart of our business, without an incredible team we would not be where we are today and where we dream to go tomorrow. Being a part of Gisou is for those who are passionate, ambitious, hard working, agile and approachable. Join us on this epic journey! ABOUT THE ROLE As a Customer Experience Specialist & Beauty Advisor at Gisou, you will support our CX team to make sure our customers are happy by: identifying customer needs, responding to customer queries, resolving and handling complaints, while collaborating with internal departments to optimise customer experiences and brand awareness. On a day to day basis you will be:  Tracking customer experiences across online and offline channels. Identifying customer needs and taking proactive steps to maintain positive experiences. Responding and assisting to customer queries in a timely and effective manner, via email, live chat and reviews. Assisting and educating clients as a beauty advisor. Analysing & gathering customer feedback per product and new launches. Performing product tests, evaluating after-sales and support services, and facilitating improvements. Documenting processes and logging technical issues, as well as customer compliments and complaints. Keeping informed of industry trends. WE ARE LOOKING FOR You have a bachelor's degree (preferably in marketing, communications, advertising, journalism, or related).  You have at least 1-2 years' experience as a customer experience specialist or beauty advisor within retail (preferably in the beauty industry), or a similar customer support role. You have experience in retail sales (preferably in the beauty industry). You have excellent writing technique using different styles and tones and flawless spelling and grammar use. You are proficient in MS Office, as well as CX and CRM software, such as Gorgias, Zendesk, Netsuite, Shopify, etc. INTERESTED?We can't wait to hear from you.